Frequently Asked Question

Simmons mattress has a dimension size tolerence of ± in width and length. Finished sizes are measured from seam to seam on the binding tape at the centerlines of the width and length.

  • Easy Steps For Caring Your Two-Sided Mattress

    Flipping and Turning will help to relieve the compression on the upholstered materials that work with the coils to provide comfort and support at the same time. Normally, body impression of less than 38 mm (1.5 inch) that appear after a period of use is not considered as defects.

    • In the first 3 months, flip and turn your mattress every 2 weeks.
    • Thereafter, flip and turn the mattress every 60 days.

        Important To Note:
      • To avoid risk of personal injury, do not attempt to turn and flip the mattress by yourself.
      • Handles are not for lifting or pulling but are used to reposition the mattress on the foundation.

  • Easy Steps For Caring Your Simmons Non-Flip Mattress

    This unique Simmons "Non-Flip" design does not have to be flipped to maintain warranty protection.

    Your Non-Flip mattress will have a different type of finish on the bottom than the top surface. The bottom finish assists in reducing mattress movement on the boxspring.

    Although not required, in an effort to fully maximize the comfort performance of the product, we suggest rotating the mattress from corner to corner to assist in equalizing the body impressions that will occur in a high-quality new mattress.

This will help relieve the compression on the upholstered materials, which are soft and constructed to work with the coils to provide comfort and support at the same time.

Handles are provided to reposition the mattress on the box spring. The handles are not designed to support the full weight of the mattress and should not be used for lifting or pulling the mattress.

Nowadays, mattresses are of a higher height as they are much plusher than yesteryears. Sheet manufacturers are increasing the depths of their fitted sheets. Just a few years ago, the depths (or gusset) of fitted sheets were generally 7"- 7.5". Today, most sheets made by major linen mills have at least a 9"- 9.5" gusset (or depth). More and more mills are making "high contour" sheets that have 11", 13", 14" and even some 15" depths. Deeper-made sheets or Deep pocket sheets are available at most major retailers.

Bedding may have a new upholstery smell when it is removed from the plastic wrap. The smell should diminish in two to three weeks. Increased air flow, such as opening a window in the room, will help to remove the odor. Alternatively, you may purchase sachets of charcoal to remove the odor.

Odors that do not appear until several years after the mattress has been in a home are generally a result of being soiled over the years and long-term use. The upholstery of the mattress, like the fabric of clothing, is porous and traps odors when you cook or smoke at home. When this happens, it means your mattress is old and needs to be replaced.

These are called House models and they are exclusive products customised to cater to a particular store’s unique needs based on their customers’ feedback and response. Customers can be rest assured on the quality of these House models.

The best way to protect your mattress from stains or being soiled is to use Simmons® Beautyrest® mattress protector.

Simmons mattress protectors feature the unique Expand-A-Grip benefit to hold mattress protector firmly to mattress. The Expand-A-Grip feature allows the mattress protector to fit 4" to 15" thick mattress. Its glove-like fit allows proper sheet fit. Filled with polyester fiberfill and antimicrobial-treated fabric, it helps to eliminate household dust mites and protect the fiberfill from growth of mildew and control odors. It is 100% cotton-made, making it very comfortable and it adds an additional layer of breathable comfort to your mattress. It is machine washable and dryable.

Simmons recommends that you test the beds on the retail show floor to determine your personal comfort preference. Lie down on each mattress to help you decide which model is best suited to your needs. Many components make up the feel of a mattress - such as coil unit construction, foam and upholstery layers, and cover fabric. Ultimately, the exact Simmons mattress you choose will depend on your personal preferences and the sleep benefits the model delivers. As a comparison guide you may take note of brand class (i.e., Beautyrest®, Connoisseur™, World Class®, BackCare®, BackCare® Ultimate™ Series and BackCare® Advanced™, etc), coil unit construction and comfort level to help you select the appropriate Simmons bed. As a rule of thumb, we recommend you to try a maximum of three mattresses at any one time. Anything more would simply confuse you.

Yes, Simmons carries pillows with pocketed coils in it. They are called NeckCare Pocketed Coil pillows. It is designed with coils inside the pillow together with Beautyloft polyster fibre to provide ideal spinal alignment to individual’s head and neck areas. It is unique because each coil is individually wrapped with fibre pocket that are of immense strength and durability. It comes in four different level of firmness, beginning with NeckCare 1 (Soft) to NeckCare 2 (Medium) to NeckCare 3 (Firm) to NeckCare 4 (Ultra Firm). The difference in density of firmness in the Beautyloft fibre gives you a soft, plump feel and difference levels of firmness. Air contained in the coil of the pillow will generate a sort of micro-climate, which will ensure sufficient heat exchange and proper temperature.